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Refund and Returns Policy

We ship with USPS (domestic and internationally). Our processing time is 3 business days, USPS delivers within 2 to 6 business days.

We gladly accept exchanges and cancellations

Contact us within: 3 days of delivery
Ship NON-CUSTOM items back within: 7 days of delivery

Request a cancellation within: 2 hours of purchase via chat or email

We don’t accept returns on custom orders

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, (unless they arrive damaged, defective, or there is an error on our part), we will not accept returns for:
  • Custom, Personalized, Birthday or Event orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

In the case of non-delivery (lost items), we are required to wait 20 days for domestic and 40 days for international to file an insurance claim.

First Class (standard shipping) can take 3 to 5 business days for delivery. If you need faster shipping please purchase a shipping upgrade at checkout, adding a note at checkout will NOT upgrade your shipping.

For package refusal/non-deliverable notice, the buyer is responsible for reshipment fees. Refunds will not be given on refused, non-deliverable or unapproved returned items.

Is your package delayed or lost? Please contact us right away so we can see how we can help!

*Free Shipping is promotional only and is not included in exchanges.