Frequently Asked Questions
Please check out our FAQs for helpful info.
Our normal processing time is FAST, but below are general guidelines to go by especially during peak seasons. Based on the option you choose at checkout, these are delivery estimates.
3-5 Day Processing + Standard Shipping: 5 – 10 Days
Front of the line + 3-5 Day Shipping ARRIVES IN: 4 – 7 Days
Front of the line + 1-3 Day Shipping ARRIVES IN: 2 – 5 Days
Front of the line + 1-2 Day Shipping ARRIVES IN: 2 – 4 Days
*When purchasing Front-of-the-line your ship date will NOT update on your receipt, we will, however, bump your order to the front of the line 😄
*EXCLUDES weekends, holidays or any delays that could occur once we give your package to USPS, or UPS. Contact us before ordering if you need it for a specific date.
9am – 5pm PST, we are available via ETSY message.
We are closed on Saturdays & Sundays and All National holidays
* NEW YEARS HOLIDAY
* MOTHER’S DAY
* MEMORIAL DAY
* FATHER’S DAY
* INDEPENDENCE DAY
* LABOR DAY
* THANKSGIVING HOLIDAY
* CHRISTMAS HOLIDAY
We ship with USPS (domestic and internationally). Please note in case of non-delivery (lost items) we are required to wait 20 days for domestic and 40 days for international to file an insurance claim.
First Class (standard shipping) takes around 3 to 5 business days for delivery. If you need faster shipping please purchase a shipping upgrade at checkout, adding a note at checkout will NOT upgrade your shipping.
In the case of package return or refusal, we will split the shipping cost of reshipment ($4.99 standard) the 1st time only. After which buyer must pay additional shipping or receive a partial refund on the item.
We are not responsible for any delays in delivery once we have given your package to USPS, UPS or FedEx.
Due to how we process orders, we no longer accept cancellations, please do not order unless you are sure you want the item, thanks so much for understanding.
Items are made to order, for that reason, there are NO REFUNDS or EXCHANGES. Of course, if we make a mistake we will promptly replace your order 🙂
We will NOT provide refunds for:
Slight color variance, (NOTE: Our black ink is a “Fashion Black” like dark charcoal, not jet black)
Wrong size or item purchased
Small detail on image not recognized; (distressed design)
Incorrect Shipping Address
( If you notice damage, you must alert us within 3 days. )