SHOP QUESTIONS & STORE POLCIES
- Apparel– 3 to 5 business days after order
- Home Decor – 3 to 5 business days after order
- Accessories – 1 to 3 business days after order
- Tote Bags – 3 to 5 business days after order
TURNAROUND – Orders go into queue almost as soon as they are received. We begin working on orders usually the SAME or NEXT day from when the order is placed.
Please note: We are not responsible for item damage or loss during shipping, please double check your address as we will simply copy/paste what you provide, all of our shipments include delivery confirmation through USPS. Please contact USPS directly if your package is delayed. Insurance must be purchased if you want to have your packaged covered for incidents.
- Apparel, Accessories, Tote Bags– USPS
- Home Decor –UPS
Your tracking number will be available in your online account roughly 1 to 2 business days after your order.
CHRISTMAS – Any orders placed AFTER December 15th are not guaranteed to arrive by Christmas. If you want to make sure your order arrives in time for the holidays please order on or before December 15th.
REFUNDS / EXCHANGES
All items are personalized or made to order; for that reason all orders placed with SprinklesandJam.com (Unlimited Party Themes,LLC) can not be refunded or exchanged. You must measure yourself or size up for all garments.
Unlimited Party Themes (SprinklesandJam.com) can not be held responsible for shipping delays or lost packages by USPS, UPS, FedEx, DHL or any other shipping provider we use. In the event of a delay we will provide a refund once we receive the package back or the insurance claim is approved.
On a very rare occasion we may have part of your order printed with 2 different manufacturers this may result in a very slight color difference.
RETURNS OR EXCHANGES WILL NOT BE EXCEPTED FOR THE FOLLOWING;
ANY CUSTOM ORDER
PACKAGE DELIVERED LATE OR LOST DUE TO DELIVERY COMPANY – Once we have shipped the package we have NO control over when it arrives, we take care to ship orders in a timely manner.
SLIGHT COLOR VARIANCE.
Every computer renders colors differently. Colors shown on your screen may slightly vary from the actual print depending on your settings. .
WRONG SIZE PURCHASED
Look carefully over listing description and size. We recommend measuring before purchase.
SMALL DETAIL ON LISTING NOT RECOGNIZED
This may include more or less art being shown than what was included in the listing. We are careful to make sure all names are well within our safety cut zone. Some are is deliberately in the crop zone.
WRONG ITEM PURCHASED
INCORRECT SHIPPING ADDRESS
We ship to the address provided on your with your order.
With all that said If, for any reason, you are unhappy with the quality of your product, please contact us within 3 DAYS of receiving your item. We will be happy to work with you to reach a satisfactory resolution. We want you to enjoy your purchase!