PRE-ORDER QUESTIONS & STORE POLICIES
How do i order?
- Choose your size and qty
- Add to cart & Check out
- Choose your size and qty
- Add to cart & Check out
- On the CHECKOUT PAGE , Leave your personalization notes in the boxes provided, (NAME & AGE for birthday items) (NAME only for other personalized items)
When will my item ship?
Please Note: All timelines may be extended during holidays, promotions, and if your order a custom design. Please contact us in advance in you need a rush.
- Top & Outfits– 3 to 5 business days after order
- Tutus – 5 to 7 business days after order
- Accessories – 1 to 3 business days after order
TURNAROUND – Orders go into queue almost as soon as they are received. We begin working on orders usually the SAME or NEXT day from when the order is placed.
How about holiday shipping?
HALLOWEEN – Please order by October 20th for delivery on or before the 30th. Please contact us first to see if we can rush your order.
CHRISTMAS – Any orders placed AFTER December 15th are not guaranteed to arrive by Christmas. If you want to make sure your order arrives in time for the holidays please order on or before December 15th.
What is your refund policy?
REFUNDS / EXCHANGES
We do NOT offer refunds, unless there is a mistake on our part.We insure every package we send via the United States Postal Service (USPS). Note, insurance means that if USPS loses your package we’ll be able to REPLACE it for you for FREE – EXCEPT you’ll have to PAY THE SHIPPING & HANDLING COST when we ship your replacement order.
Please note: for “lost package & damage” claims, we MUST wait for the package to be confirmed lost, and or have pictures and proof of damage before the insurance company will reimburse. Its can take 30 days for a filed, claimed, and paid.
Personalized & custom items can not be refunded or exchanged. You must be sure to measure the body or size up for all garments if you are concerned about fit. There are absolutely no refunds or exchanges on tutus.
While we do not offer refunds, size exchanges are available in some cases.
Size Exchanges are available non personalized items (EXCLUDING TUTUS) please contact us within 5 DAYS of delivery to start the process. You the buyer are responsible for all return and new shipment charges.
For Tutus: There are absolutely NO REFUNDS, or EXCHANGES on tutus unless there is a design mistake on our part (ex: you order pink & gold but receive pink & black).
SprinklesandJam is not responsible if the incorrect size is ordered, so we strongly recommend measuring before ordering. Thank you in advance. Tutus are made with a wide non-roll elastic band for a comfy fit! The tutu should rest on babys’ waist, not on the tummy!
- Please allow slight color variance as every monitor renders color differently
- Tulle, Ribbon & Fabric dye vary slightly from batch to batch, so please allow slight color variance from the photo.
- Outfit designs vary and some may contain small parts, please watch littles ones carefully!
EXCHANGES WILL NOT BE EXCEPTED FOR THE FOLLOWING;
ANY CUSTOM ORDER
SLIGHT COLOR VARIANCE.
Every computer renders colors differently. Colors shown on your screen may slightly vary from the actual print depending on your settings. .
WRONG SIZE PURCHASED
Look carefully over listing description and size. We recommend measuring before purchase.
SMALL DETAIL ON LISTING NOT RECOGNIZED
This may include more or less art being shown than what was included in the listing. We are careful to make sure all names are well within our safety cut zone. Some are is deliberately in the crop zone.
WRONG ITEM PURCHASED
INCORRECT SHIPPING ADDRESS
We ship to the address provided on your with your order.
BLOG & CONTACT QUESTIONS
Im so happy with my purchase, can i send pictures?
Sure simply contact us and we can send you a way to link us your images.
How do I contact you?
Due to a large amount of orders we field all requests and questions (pre-sale and post-sale) online via our contact us page here or down below via ONLINE CHAT. If there is an urgent situation with an order you placed be sure to leave your number and we will do our very best to give you a ring promptly.
RESELLER & CONTACT QUESTIONS
Do you sell wholesale?
We also offer non-personalized items as a wholesale solution, please contact us here for order minimums and pricing.
Is commercial use allowed?
The Legal Deets
If you’re unhappy with our service, please reach out let us know, and hopefully we can resolve your issue. But if we can’t, then these rules will govern any legal dispute involving our Services:
A. Governing Law. The Terms are governed by the laws of the State of California, without regard to its conflict of laws rules, and the laws of the United States of America. These laws will apply no matter where in the world you live, but if you live outside of the United States, you may be entitled to the protection of the mandatory consumer protection provisions of your local consumer protection law.
B. Arbitration. You and Unlimited Party Themes, LLC (AKA SprinklesandJam, SprinklesandJam.com) agree that any dispute or claim arising from or relating to the Terms shall be finally settled by final and binding arbitration, using the English language, administered by the American Arbitration Association (the “AAA”) under its Commercial Arbitration Rules then in effect (those rules are deemed to be incorporated by reference into this section, and as of the date of these Terms you can find them here or by calling the AAA at 1–800–778–7879). Arbitration will be handled by a sole arbitrator in accordance with those rules. Judgment on the arbitration award may be entered in any court that has jurisdiction. Any arbitration under the Terms will take place on an individual basis–class arbitrations and class actions are not permitted. You understand that by agreeing to the Terms, you and Unlimited Party Themes, LLC (AKA SprinklesandJam, SprinklesandJam.com) are each waiving the right to trial by jury or to participate in a class action or class arbitration. Notwithstanding the foregoing, each party shall have the right to bring an action in a court of proper jurisdiction for injunctive or other equitable or conservatory relief, pending a final decision by the arbitrator. You may instead assert your claim in “small claims” court, but only if your claim qualifies, your claim remains in such court, and your claim remains on an individual, non-representative, and non-class basis.
C. Costs of Arbitration. Payment for any and all reasonable AAA filing, administrative, and arbitrator fees will be in accordance with the Consumer Arbitration Rules. You, the consumer will pay for the all filing, administrative, and arbitrator fees associated with the arbitration. If the arbitrator finds that either the substance of your claim or the relief sought was frivolous or brought for an improper purpose, you the consumer will also be subject to a counter lawsuit and all of the court cost incurred by Unlimited Party Themes, LLC (AKA SprinklesandJam, SprinklesandJam.com)
D. Forum. We’re based in Riverside County, California, so any legal action against Unlimited Party Themes, LLC (AKA SprinklesandJam, SprinklesandJam.com) related to our Services must be filed and take place in Riverside County, California. That means the seat of any arbitration shall be Riverside County, California. For any actions not subject to arbitration, you (where your contract is with Unlimited Party Themes, LLC (AKA SprinklesandJam, SprinklesandJam.com), Inc.) and Unlimited Party Themes, LLC (AKA SprinklesandJam, SprinklesandJam.com) agree to submit to the personal jurisdiction of a state court located in Riverside County, California.
E. Government Exception. If you are a government agent or entity in the United States using the Services in your official capacity, and you are legally unable to agree to the clauses in this section, then those clauses do not apply to you. In that case, the Terms and any action related to the Terms will be governed by the laws of the United States (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of California.
12. Changes to the Terms
We may update these Terms from time to time. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms.
13. Some Finer Legal Points
The Terms, including all of the policies that make up the Terms, supersede any other agreement between you and Unlimited Party Themes, LLC (AKA SprinklesandJam, SprinklesandJam.com) regarding the Services. If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Our failure to enforce any part of the Terms is not a waiver of our right to later enforce that or any other part of the Terms. We may assign any of our rights and obligations under the Terms.
14. Contact Information
If you have any questions about the Terms, please email us at: firstname.lastname@example.org.